On March 18, 2006 you replaced a circuit board on our AC unit. Although it was a major expense ($400) I was happy that you had correctly diagnosed the issue and the problem was solved.

On Thursday 10/5/06, the fan stopped blowing.  I called your number around 6 pm.  Javier returned my call within 20 minutes. He and his helper arrived at my house before 8:30 am on Friday (as he said he would).  When he came down, he told me that the circuit board was not sending the signal to the fan.  I asked him if it was the same one replaced in March, and he confirmed it was.

 He had already removed his light from the attic, but when I explained the difficulty you had finding the board the first time and suggested that he get the model and number off the unit, he took his light back into the attic to do this.   After making  a  phone call, he came back to my door and said they were going to bypass the board so we would have the AC working while they located the part.  He showed no sign that he felt inconvenienced by these additional trips in my very small attic, and was courteous and professional the whole time.  Even more, I asked him to call me when he found the part so I could meet him to install it.  He did as I asked, and my AC was repaired within 24 hours of my phone call Thursday night. 

I am very grateful to have a contractor that I can trust to do a job right, and even more stand behind their warranty.  In addition, I am impressed by the courteous and professional behavior of you and your crew.

Although I hope it will be a while, I plan to call you if my unit needs additional repair, or ever needs replacing.

                                                        Thank you,                                                     

  Alfred